Refund policy

AT A GLANCE

Eligible items may be returned within 45 days of the purchase date for an exchange or store credit. We do not offer refunds.

Items must be unworn, unwashed, in original condition and with all original tags attached. Items cannot be returned once tags have been removed.

Questions? Email hello@supportingeve.sg or WhatsApp +65 8820 2853.

RETURN CONDITIONS

To qualify for a return, items must:

  • Be unworn and unwashed
  • Be in their original condition
  • Have all original tags attached
  • Be free from perfume, deodorant marks, makeup, stains, pet hair, odours or anything that would prevent the item being resold
  • Include all original packaging where applicable

Items cannot be returned if the tags have been removed.

WHAT CANNOT BE RETURNED OR EXCHANGED

  • All Sale and Last Chance items, unless faulty
  • Briefs, thongs, panties, shapewear bottoms, nipple covers and other intimate garments that come into direct contact with the body, unless faulty

We recommend trying items on a clean, fresh body and keeping all tags attached until you are completely satisfied.

Like a new pair of shoes, a newly fitted bra may need a short wearing-in period. We recommend wearing your bra at home with the tags attached for at least 30 minutes before removing them.

PRE-ORDER AND SPECIAL ORDER ITEMS

Some sizes and colours are ordered in specially for customers.

A $25 deposit per item is required to secure any pre-order. The deposit is deducted in full from the final purchase price when your order arrives.

If the item is not suitable when it arrives, the deposit will be retained as store credit for a future purchase.

Pre-orders are subject to supplier availability and estimated delivery times. We will always do our best to give accurate estimates, but occasional delays outside our control may occur.

If you are unsure about a size or style, please speak to one of our fitting consultants before placing a pre-order. We are always happy to advise.

CANCELLING OR CHANGING AN ORDER

Please check your size, colour, quantity, delivery method and contact details carefully before completing your purchase. By placing an order, you confirm the details given at checkout are correct.

If you need to cancel or change an order, contact us as soon as possible by email or WhatsApp. If your order has not yet been processed or dispatched, we will do our best to help. Once dispatched, an order cannot be cancelled and this Returns & Exchanges Policy applies instead.

Pre-orders and special orders cannot be cancelled once placed with our supplier, as set out above.

RETURNING AN ONLINE ORDER

Shopping for bras online isn't always straightforward. If you're unsure before you order, send us a WhatsApp on +65 8820 2853 and one of our expert fitting consultants will be happy to guide you.

In store — bring your item and proof of purchase to:

Supporting Eve
#02-10 Cluny Court
501 Bukit Timah Road
Singapore 259760

By post — if you are unable to visit us, please contact us first and we will advise on returning your items by post.

Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

All returned items are inspected on receipt. If approved, your exchange or store credit will be processed. Supporting Eve reserves the right to decline any return that does not meet the conditions above. Management decisions are final.

IN-STORE RETURNS AND EXCHANGES

Eligible in-store purchases may be returned within 45 days of purchase, with proof of purchase, for an exchange or store credit. The same return conditions and exclusions above apply.

Please bring your items to our Cluny Court boutique, where they will be inspected before an exchange or store credit is issued.

INTERNATIONAL RETURNS

Customers are responsible for all return postage costs unless an item is faulty or supplied incorrectly.

Any customs duties, import taxes, GST, handling charges or other government fees imposed by the destination country are the responsibility of the customer and are not refundable.

GIFTS

Received a gift that isn't quite right? Eligible gifts may be exchanged or converted to store credit within 45 days, provided they meet the return conditions above. Gifts cannot be refunded.

Our fitting consultants will be delighted to help you find something more suitable.

GIFT VOUCHERS

Gift vouchers are non-refundable and cannot be exchanged for cash or store credit. Full terms are set out in our Gift Voucher Terms & Conditions.

IF SOMETHING IS WRONG

If your order arrives damaged, faulty or incorrect, or there is any other issue with your purchase, please contact us as soon as possible and we will work with you to find a fair solution.

Nothing in this policy affects your rights under Singapore consumer protection law in relation to faulty, defective or incorrectly supplied products.

LIABILITY

While every effort is made to provide safe, high-quality products, Supporting Eve accepts no liability for any skin irritation, allergic reaction, rash, pressure marks or other adverse reaction arising from use of our products. If irritation occurs, please discontinue use immediately. This does not affect your rights under Singapore consumer protection law where an item is faulty, defective, incorrectly supplied or not as described.

Thank you for choosing Supporting Eve, and for supporting our small independent business.