RETURNS & EXCHANGES AT A GLANCE

We want you to love your purchase. If something isn't quite right, eligible items may be returned within 45 days of purchase for an Exchange or Store Credit ONLY.

Please Note

• No Refunds – We do not offer refunds. Eligible returns are accepted for Exchange or Store Credit only.

• Return Condition – Items must be unworn, unwashed, in original condition and with all original tags attached.

• Tags Must Remain Attached – Items cannot be returned if the tags have been removed.

• All Last Chance Items are final and cannot be returned or exchanged.

• Hygiene Policy – For hygiene reasons, briefs, thongs, panties, shapewear bottoms, nipple covers and other intimate garments that come into direct contact with the body cannot be returned unless faulty.

• Return Postage – Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

• Inspection – All returns are subject to inspection before an exchange or store credit is approved.

Our expert bra fitting consultants are always happy to assist with exchanges and alternative sizing.

A newly fitted bra, like shoes and jeans, bras need a break in period. We'll do our very best to help you find a comfortable fit that you love.

Thank you for your corporation and understanding.

By ticking the box at check out, you acknowledge that you have read, understood and agree to Supporting Eve's Returns & Exchanges Policy, including the conditions relating to exchanges, store credit, sale items, hygiene exclusions and items with tags removed.

RETURNS & EXCHANGES – FULL POLICY

ONLINE RETURNS & EXCHANGES

We want you to love your purchase. If something isn't quite right, we're happy to help.

Eligible online purchases may be returned within 45 days of the purchase date for:

• Exchange only

• Store Credit only

• NO REFUNDS

Please Note

• We do not offer refunds.

• Items must be unworn, unwashed, in original condition and have all original tags attached.

• IMPORTANT: Items cannot be returned if the tags have been removed.

• Items must be free from perfume, deodorant marks, makeup, stains, pet hair, odours or anything that would prevent the item from being resold.

• Original packaging must be included where applicable.

The Following Items Cannot Be Returned or Exchanged

• All Last Chance items.

• Briefs, thongs, panties, shapewear bottoms, nipple covers and other intimate garments that come into direct contact with the body, unless faulty.

Returning Your Online Order

Shopping for bras online can be complex—we know that finding the perfect fit isn't always easy.

To help you choose with confidence and minimise the need for returns, we recommend only purchasing styles and sizes you feel reasonably confident about.

If you're unsure, we're always happy to help before you order. Simply send us a WhatsApp on +65 8820 2853 and one of our expert bra fitting consultants will be happy to offer guidance.

You may return eligible items by:

In Store

Supporting Eve
#02-10 Cluny Court
501 Bukit Timah Road
Singapore 259760

By Post

If you are unable to visit us, please contact us and we will advise you on returning your items by post.

Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

All returned items will be inspected upon receipt. If approved, your exchange or store credit will be processed. Supporting Eve reserves the right to decline any return that does not meet the conditions outlined in this policy. Management decisions are final.

IN-STORE RETURNS & EXCHANGES

We take great pride in helping every customer find the right fit. However, we understand that sometimes a purchase may not work out as expected.

A newly fitted bra, like shoes and jeans, bras need a break in period. 

We highly recommend you wear your bra at home with the tags attached for at least 30 minutes to ensure fit and comfort.

Eligible in-store purchases may be returned within 45 days of purchase with proof of purchase for:

• Exchange 

• Store Credit 

• No Refunds

Please Note

• We do not offer refunds.

• Items must be unworn, unwashed, in original condition and have all original tags attached.

• Items cannot be returned if the tags have been removed.

• Items must be free from perfume, deodorant marks, makeup, stains, pet hair or odours.

The Following Items Cannot Be Returned or Exchanged

• All Last Chance Items

• Briefs, thongs, panties, shapewear bottoms, nipple covers and other intimate garments that come into direct contact with the body, unless faulty.

We recommend trying your purchases at home with the tags attached before removing them.

Please bring your items into our Cluny Court boutique where they will be inspected before an exchange or store credit is issued. Management decisions are final.

GIFTS

Received a gift that isn't quite right?

No problem. Finding the perfect fit isn't always easy.

Eligible gifts may be exchanged or converted to store credit within 45 days, provided they are:

• Unworn and unwashed

• In original condition

• With all original tags attached

• Free from perfume, deodorant marks, makeup, stains, pet hair and odours

Please note that gifts cannot be refunded.

Our fit consultants will be delighted to help you find something more suitable.

GIFT VOUCHERS

Gift vouchers are non-refundable and cannot be exchanged for cash.

EXCEPTIONAL CIRCUMSTANCES

If your order arrives damaged, faulty, incorrect or there is another issue with your purchase, please contact us as soon as possible and we'll work with you to find a fair solution.

Nothing in this policy affects your rights under Singapore consumer protection laws in relation to faulty, defective or incorrectly supplied products.

If there is anything we should be aware of regarding your order, please include a note at checkout or contact us directly.

Our expert bra fitting consultants are always happy to assist with exchanges and alternative sizing. We'll do our very best to help you find a comfortable fit that you love.

LIABILITY

While every effort is made to provide safe, high-quality products, Supporting Eve accepts no liability for any skin irritation, allergic reactions, rashes, pressure marks or other adverse reactions that may occur through the use of our products. If irritation occurs, discontinue use immediately.

Delivery Within Singapore

Orders will be delivered by local courier. Expected delivery within 3-7 working days of ordering. Supporting Eve cannot be held accountable for delays incurred by the courier.

Please note that orders placed on Fridays will be processed Monday. 

Any orders placed the day before a public holiday will be processed on the next available working day. 

Orders are NOT processed or shipped on weekends.

Our standard delivery is free above $150

For orders under $150, there is a flat rate of $6.00 

Same Day Delivery

You may also choose to top up for same day delivery. The following charges will apply: 

Same day delivery via Grab Express: $30

International Orders

Please get in touch with us for applicable shipping rates. 

Free Pick Up

We offer a free pick up service. Simply place your order online and come visit our store at Cluny Court in Singapore to pick up your order. 

This is the address: 

#02-10 Cluny Court
501 Bukit Timah Road
Singapore 259760

Our friendly team of consultants will contact you by email or phone to let you know when your order is ready for collection.

Please wait for this confirmation and bring your order confirmation and a form of identification to ensure a smooth process.